Accessibility

Introduction

Serenity Empire Senior Living (“Serenity Empire”) is committed to providing a website that is accessible to all individuals, including those with disabilities. We strive to ensure that our website, serenityempire.com, complies with applicable accessibility laws and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and is usable by the widest possible audience.

Our Commitment

We believe everyone should have equal access to information and services, and we are continuously working to enhance the accessibility of our website. This includes, but is not limited to:

The lawful basis for collecting and processing this data lies in fulfilling contractual obligations, complying with legal requirements, and pursuing our legitimate business interests.

Steps Taken to Ensure Accessibility

To achieve and maintain accessibility, Serenity Empire has taken the following measures:

Regular Accessibility Audits: We conduct periodic audits of our website to identify and fix accessibility issues.
Training and Awareness: Our development and content teams receive ongoing training on accessibility standards and best practices.
Assistive Technology Testing: We test our website using various assistive technologies, such as screen readers and magnification software.
User Feedback: We actively seek feedback from users with disabilities to identify areas for improvement.

Contact Us for Accessibility Support

We may share your personal data with selected partners and third parties to fulfill our services, including healthcare providers, financial institutions, and government agencies. These entities are governed by strict data protection agreements ensuring that they follow equivalent standards of data privacy and security. Your data may also be shared to comply with legal obligations.

User Rights

If you experience any difficulty accessing our website or require assistance, please contact us using the information below. We are committed to addressing accessibility concerns promptly and effectively.

Email: care@serenityempire.com
Phone:770-819-6777

Requests to exercise these rights can be submitted via our contact information provided below.

Grievance Redressal

If you have complaints or grievances related to website accessibility, please contact our Grievance Officer. We are dedicated to resolving accessibility issues in a fair and timely manner.

Third-Party Content

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal obligations. The retention period is determined based on applicable legal requirements and the nature of the data.

Policy Updates and Contact Information

While Serenity Empire strives to ensure accessibility across our website, some third-party content and integrations may not fully comply with accessibility standards. We encourage users to contact us if they encounter any accessibility issues related to third-party content.

For any privacy-related inquiries, please contact:

Policy Updates

We may update this Accessibility Policy periodically to reflect changes in legal requirements or accessibility practices. The latest version will always be available on our website, with the date of the most recent update clearly indicated.

For any privacy-related inquiries, please contact:

Grievance Redressal

Thank You for Your Feedback We value your feedback and suggestions to improve the accessibility of our website. By working together, we can ensure Serenity Empire remains inclusive and welcoming to everyone