Terms & Conditions

Introduction and Scope

Welcome to Serenity Empire Senior Living (“Serenity Empire” or “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our services, including our website (“serenityempire.com”), facilities, and any related interactions with our senior living community. By accessing or using our website and services, you agree to these Terms. If you do not agree with these Terms, please refrain from using our services.

Data Collection Practices

We are committed to safeguarding your personal information. Serenity Empire collects personal data through direct means (e.g., forms, emails, phone calls) and indirect means (e.g., cookies, website interactions). The personal information we collect may include:

Contact information (name, email address, phone number)
Demographic details (age, gender)
Financial and payment information

Our collection and processing of this data are conducted in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). The lawful bases for data processing include fulfilling contractual obligations, complying with legal requirements, and pursuing legitimate business interests.

Usage of Personal Data

The information we collect is used for the following purposes:

To provide and improve our services
To communicate with you and respond to inquiries
To facilitate payments and manage accounts
To comply with legal and regulatory obligations

Data Sharing Policies

Your personal information may be shared with selected third-party partners, including:

Healthcare providers
Financial institutions
Government agencies

All third-party partners adhere to strict data protection agreements to ensure the security and confidentiality of your personal data. We may also share data to comply with legal obligations, such as responding to subpoenas or court orders.

User Rights

As a user of our services, you have the following rights concerning your personal data:

Right to access: You may request a copy of your personal data held by us.
Right to correct: You can request corrections to inaccurate or incomplete personal information.
Right to delete: You may request the deletion of your personal data, subject to legal and contractual obligations.
Right to unsubscribe: You can opt out of receiving marketing communications by clicking the “unsubscribe” link in emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the “Policy Updates and Contact Information” section.

Security Measures

We employ robust security measures to protect your personal data, including:

Encrypted data storage
Secure transmission protocols
Regular security audits

Despite these measures, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

Serenity Empire retains personal data only as long as necessary for the purposes for which it was collected or as required by law. Retention periods vary based on the type of data and applicable legal obligations.

Services Provided

Serenity Empire Senior Living offers the following services to our residents:

Assisted Living: Personalized care and support to help residents with daily activities while fostering independence.
Personal Care: Comprehensive assistance with tasks such as grooming, bathing, and medication management.
Memory Care: Specialized programs and environments for individuals with Alzheimer’s or other forms of dementia.
Respite Care: Short-term care solutions to support caregivers and their loved ones.
Adult Day Care Center: Daytime programs and activities designed to promote social engagement and well-being.

Policy Updates and Contact Information

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website, with the date of the most recent revision clearly indicated. It is your responsibility to review these Terms periodically.

For inquiries or concerns, please contact us at:

Email: care@serenityempire.com
Phone:770-819-6777

Grievance Redressal

If you have complaints or grievances regarding our services or data handling practices, please contact our Grievance Officer using the details above. We are committed to addressing and resolving all issues promptly and fairly.