How to Access the Portal:

• Username: Use the email address or unique identifier you registered with for the Resident and Family Portal.
• Password: Your password must meet the following criteria:
  • At least 10 characters long
  • Include one special character
  • Contain one uppercase and one lowercase letter
  • Include at least one numeric value

Forgot Your Password?

If you’ve forgotten your password, simply click the “Forgot Password” link to reset it via email. Please note: after five unsuccessful login attempts, your account will be locked, and you will no longer be able to reset your password on your own.

Need Assistance?

If you encounter any issues accessing your account, resetting your password, or navigating the portal, please don’t hesitate to contact us. We’re here to help ensure a seamless experience for all Serenity Empire residents and families.

Thank you for choosing Serenity Empire, where care and convenience meet.